FAQ

Frequently Asked Questions

Hey you! We know you have questions...

We've done our best to answer common questions below. Have we missed something? Use our contact form at the bottom of the page to send us a message and we'll aim to respond within 24 hours :)


Shipping

Where do you ship from?

We ship everything from within the EU (England to be precise)

Which courier will deliver my order?

This depends on where you are located and which shipping option you chose

  • International Tracked
    • Your order will initially ship with either Norsk or Royal Mail, once your order reaches your country it'll be passed to your national postal service. For example in the US this will be USPS.
  • International Priority
    • Your order will ship with either DHL or Fedex
  • Within the UK
    • Royal mail!

How long does shipping take?

This depends on where you are located and which shipping option you chose.

  • International Tracked
    • The average is 7 working days. Please note this is an average, if you order during peak periods (Christmas/Black Friday) it will take longer. If you need your order by a deadline please choose international priority.
  • International Priority
    • Usually within 1 - 3 days.
  • Within the UK
    • 1-2 days

Our Products

Do your products come with instructions?

Yes! All our products come with a quick start guide to guide you through setup and features. If you experience an issue please see here https://maltronics.com/pages/help

Are your products legal?

We are not aware of any country where our products are illegal by nature. However if you intend to use our products on computer systems you do not have permission to interfere with then you are crossing an ethical line, this may also be a legal line. Please consult your country's laws. A tool can be used for good or for harm - only do good.

My product has a problem!

We're sorry about that, please see https://maltronics.com/pages/help

Do you offer refunds?

Of course, if you change your mind about your order before it has shipped please let us know ASAP, so we can cancel or amend it. If your product has already shipped you have 14 days after receiving your item to return it (the item must be returned in it's original packaging and unused).

We will accept returns for faulty products even if 14 days have elapsed from the date you received your product.

Our Business

Are you a registered business?

Yes, we're a registered business in the United Kingdom and have been since March 2017, our business registration number is 10650749

How can I trust you?

Since we started trading on September 21st 2018 we have shipped over 5000 orders to over 67 countries. For extra peace of mind we accept paypal, your money is protected by their guarantee.


Still can't find what you're looking for? Ask us below!

Thanks! We'll aim to get back to you within 24 hours :)
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